Mr.Restore went above and beyond the damage clean-up job, they helped me navigate my insurance policy, they were very responsive afterhours on a weekend, and they really strived to do a high quality job within my budget constraints proposing different ways to tackle the damage I had, they always arrived on time and answered everyone of my calls while the project lasted.
Several people looked at it and had their theories about where the water was coming from, but Mr. Restore was able to finally detect where the leak was and we were able to have it repaired.
Very positive professional crew, fast on the scene, very responsive, excellent job; from the owner who called personally, to the management and supervisory staff who followed up, to the crew who handled the restoration.
My experience starts with a frantic call I made in the middle of the night...a very nice and CALM (lol) man answered the phone and listen to my hysteria while he asked the questions to get the information that he really needed...and he did it without ever once asking me to calm down...and when I heard him repeat parts of what had happened, I immediately became calmer as he told me what Mr. Restore will now do and he repeated what I had described and what I had done and what it all meant...at the end of the phone call, I went to sleep, as he (Clint) suggested - knowing there was a plan and a company with knowledgeable people to make it happen...the man that called me the next morning established communication and was just as nice - he explained how their work day would start to get everything assigned and when I could expect someone to arrive...and that someone was Jeff, who was wonderful.
These are the guys you never want to have to call, but if life (or in our case a water line) throws you a curve ball, these guys will help make it as painless as possible.