A full-service restoration company handles every stage of a water, fire, storm or sewage loss with one crew and one contract: emergency mitigation, contents storage, insurance documentation, and the repairs that return the property to pre-loss condition. Mitigation-only companies leave the rebuild to a second contractor. Mr. Restore has been full-service in Dallas–Fort Worth since 2008, with five offices in Texas and Oklahoma.
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Full-service restoration in 30 seconds
- Definition: one company responsible from the emergency call through the final walkthrough, including the rebuild.
- The five stages: assess and stop the damage, mitigate and protect contents, document and bill the insurance claim, repair, and rebuild.
- Why it matters: no dead time between drying and reconstruction, one Xactimate scope for the adjuster, and one person accountable for the result.
- What to check: IICRC certification, 24/7 live response, direct insurance billing, a contents facility, and in-house or managed reconstruction.
- Mr. Restore: founded 2008, family-owned, BBB A+ since 2015, IICRC-certified (WRT, ASD, FSRT), 60-minute arrival guarantee, 4.7-star rating across 233 Google reviews.
Full-Service vs. Mitigation-Only: What Is the Difference?
Every restoration company does mitigation, the emergency work that stops the damage from getting worse: extracting water, drying the structure, boarding up after a fire, removing soot. Many stop there. A mitigation-only company hands you a dry, gutted room and a list of contractors. A full-service company keeps going: it stores your belongings, works the claim with your adjuster, replaces the drywall and flooring it removed, matches the texture and paint, and reinstalls your cabinets. The result is one estimate, one schedule and one company that is responsible if anything is not right.
The Five Stages a Full-Service Restoration Company Handles
- Assess the property and stop the damage. A live person answers the call 24/7 and a crew arrives within Mr. Restore's 60-minute arrival guarantee. The technician walks the property, finds the source, decides what equipment is needed and what can be saved, and photographs everything before it is moved. Mr. Restore loads photos and the initial evaluation into its project-management system, Job-Dox, which customers can access at any time.
- Mitigate and protect your contents. Salvageable items are cleaned or dried; undamaged items are packed out to a clean storage warehouse until the work is done. Meanwhile the crew extracts water and runs structural drying, or extracts firefighting water and removes smoke and soot, and treats the structure to prevent secondary damage.
- Document and work the insurance claim. Every loss is scoped line by line in Xactimate, the estimating platform adjusters use, with photos, moisture logs and equipment records. Mr. Restore is pre-approved with major carriers and bills the carrier directly, so in most covered losses you pay only your deductible. Read our water damage insurance claims guide.
- Repair. Many companies stop after mitigation; a full-service company repairs what can be saved. Hardwood floors that were dried in time are sanded and refinished instead of replaced, cabinets are dried in place where possible, and sentimental items are restored even when replacement would be cheaper.
- Rebuild and return. Areas that could not be saved are rebuilt: new drywall, texture and paint, flooring, cabinets and trim, to code, with permits and inspections handled. Contents come back from storage, and you sign off when the home matches its pre-loss condition.
What Full Service Looks Like at Mr. Restore
Water & flood damage
Extraction, IICRC S500 drying, then drywall, flooring and cabinet rebuild by the same team.
Fire & smoke damage
Board-up, soot and odor removal, contents cleaning, and structural reconstruction.
Storm & wind damage
Emergency tarping, water intrusion drying, and interior rebuild coordinated with the roofer under one claim.
Sewage cleanup
Category 3 containment, removal, disinfection and rebuild of the affected rooms.
Contents restoration
Pack-out, inventory, cleaning and climate-controlled storage until the property is ready.
Biohazard remediation
Trauma, crime-scene and hazardous cleanup with certified disposal.
Mold remediation is not a Mr. Restore service; it is handled by our sister company, Mr. Restore Advantage, and we coordinate the handoff directly.
Checklist: Questions to Ask Before You Hire
- Do you do the rebuild too, or only the mitigation? If the answer is "we can recommend someone," it is not full service.
- Who answers at 2 a.m.? A live dispatcher and a written arrival guarantee, or a voicemail.
- Are your technicians IICRC-certified? Ask for WRT and ASD for water, FSRT for fire.
- Do you bill my insurance carrier directly and scope in Xactimate? That determines whether you front the cost.
- Where do my belongings go? A full-service company has its own contents facility, not a rented storage unit.
- Who is my single point of contact? One project manager from the first call to the final walkthrough.
- Can I see reviews from your local office? Mr. Restore's five offices carry 233 public Google reviews. Read them here.
Why Homeowners and Businesses Choose Mr. Restore
Since 2008, family-owned
Founded in Dallas–Fort Worth and still owner-run. When you call, you often speak with the owner, not a call center.
Five offices, one standard
Lewisville headquarters, Dallas and McKinney in DFW, Amarillo in the Panhandle, and Oklahoma City. See all locations.
Recognized service
Angie's List Super Service Award 2012–2017 and an A+ rating with the Better Business Bureau since 2015.
One crew, start to finish
Mitigation, contents, insurance documentation and reconstruction from the same company, so the rebuild is scheduled while the structure is still drying.
What Customers Say About the Whole Process
Verbatim excerpts from public Google reviews of Mr. Restore offices. Names and dates as shown on Google.
“It's not normal to have the owner of a company answering your first call. It was a blessing to see how they manage water damage from a 2nd floor water heater breakage. The Mr. Restore team carefully restored our property, and managed the entire project from start to finish.”
Bertha Santellano · Google review, McKinney office · August 2026
“After our first-floor water heater burst, we were overwhelmed by the damage and unsure where to start... Having a dedicated project manager made all the difference. They handled the entire process, kept us informed, and made the restoration as smooth and stress-free as possible.”
Daniel · Google review, Lewisville office · August 2026
Full-Service Restoration FAQ
What is a full-service restoration company?
A company that handles every stage of a property loss with one crew and one contract: emergency mitigation, contents pack-out and storage, insurance documentation, structural drying or smoke cleanup, and the repairs and rebuild back to pre-loss condition. Mitigation-only companies stop after the drying or cleanup and leave the rebuild to someone else.
Why does it matter whether a restoration company does the rebuild?
With two companies you get two estimates, two schedules and a gap between drying and reconstruction while you find a contractor. A full-service company writes one Xactimate scope for the adjuster, schedules the rebuild while the structure is still drying, and is accountable for the finished result.
Does a full-service restoration company work with my insurance?
Yes. Mr. Restore documents the loss with photos, moisture logs and a line-item Xactimate scope, is pre-approved with major carriers and bills the carrier directly. In most covered losses the homeowner pays only the deductible.
What happens to my belongings during restoration?
Salvageable items are cleaned or dried, undamaged items are inventoried and packed out to a clean storage warehouse, and everything is returned once the property is rebuilt. Mr. Restore transports and stores contents in its own facility.
How quickly does a full-service company respond?
Mr. Restore answers live 24 hours a day and arrives within a 60-minute arrival guarantee across Dallas–Fort Worth, Amarillo and the Texas Panhandle, and the Oklahoma City metro. Fast mitigation is what keeps a small loss from becoming a rebuild.
Is Mr. Restore a full-service restoration company?
Yes. Founded in 2008 and family-owned, Mr. Restore provides emergency response, mitigation, contents restoration, insurance documentation and complete reconstruction for water, fire, storm, sewage and biohazard losses from five offices in Texas and Oklahoma. Mold remediation is handled by its sister company, Mr. Restore Advantage.
Related Guides and Services
All restoration services Water damage restoration cost guide Water damage insurance claims guide Water damage repair in DFW Ideal drying temperature guide Restoration services in Dallas About Mr. Restore
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